Is the diagnosis really free?
Yes. Your first brand and marketing diagnosis is free, with no obligation to build a website or choose a plan. You get the one thing to fix first and the first steps, whether or not you work with us.
What does unlimited diagnosis on Growth mean?
On Growth and Growth + Branding, ask for a new diagnosis whenever something changes in your business, such as a new menu, a slow season or a new location. There is no limit on how many times you ask.
How does the quote work?
You send the facts sheet: menu or services, prices, hours, photos, and access to your Google profile. Within 48 hours you get one fixed number. There is no hourly billing and no setup fee.
When does the clock start?
When the facts sheet and required access arrive. Launch is planned for 5 business days and Customization for 7, with timing confirmed around your custom requests. Your own domain is switched over after you approve the site.
Who owns the site?
You do. On full payment the code, the domain and the content are yours. We hand over the repository, the hosting and the asset files.
Do you guarantee rankings?
No. We do not promise rankings. We measure the same searches, from the same location, under the same conditions every week, and we report what changed.
What happens if I cancel the monthly plan?
Cancel any time; there is no contract term. You keep your code, domain and content. We confirm ongoing hosting or a handover separately before monthly support ends.
How are Monitor, Manage, Growth and Growth + Branding different?
Monitor explains changes, sends a monthly report and flags unusual activity with a recommended next action. Manage also investigates and resolves routine issues within the agreed scope. Growth adds proactive analysis and one focused improvement every month. Growth + Branding adds a brand guide and monthly on-brand content.
What counts as the monthly Growth improvement?
One focused change based on the opportunity we find in your data. It could help a weak time period, improve a page that gets attention but not enough action, or reduce friction before an order or booking. We agree on the scope and what to measure before starting. Bigger opportunities become a Deep-Dive Project, scoped and approved separately.
What does Branding add to Growth?
A brand guide for your voice, colors, type and photo style, set up in the first month and kept current. Each month we publish 4 on-brand posts to your Google Business Profile and Instagram, prepare 1 seasonal or promo visual set from your photos and brand assets, and keep your name, look and message consistent across your website, Google, Yelp and social. Logo design and photo shoots are scoped separately.
Do I need a monthly plan with my website?
Every build includes 4 weeks of post-launch monitoring to establish what normal looks like and catch early issues. After that, choose Monitor, Manage, Growth or Growth + Branding if you want ongoing support. Hosting arrangements are confirmed in your quote.
Do you build online ordering or payments?
We connect your site to the ordering or booking service you already use, by link or embed. We do not build checkout and we do not handle payments.
Do you take photos or design logos?
We can discuss photography and logo design for your project and agree on the scope and pricing before work starts. Generated images are for design previews only and are replaced before launch.